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Can loyalty programmes turn customers into brand advocates?

| Media | No Comments
Loyalty programmes are now an expectation for South African shoppers. New insights shows what makes members spend more, feel connected…

Conversational AI: customers want answers, not conversations

| Media | No Comments
Brands keep putting a chat box between customers and the answers they want. Industry leaders from Naritive, WPP, Rogerwilco and…
Image of ChatGPT on a person's phone screen with the text "What can I help with".

Customers are turning to AI — just not your chatbot 

| Media | No Comments
Customers are embracing AI but avoiding brand chatbots. Experts weigh in on what brands are getting wrong.

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