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Image of ChatGPT on a person's phone screen with the text "What can I help with".

Customers are turning to AI — just not your chatbot 

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Customers are embracing AI but avoiding brand chatbots. Experts weigh in on what brands are getting wrong.

The low-key local media agency that knows how luxury brands tick

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Duan Coetzee of Edison Media on nearly four decades of specialising in affluent audiences, premium brands, and the challenge of…

How South Africans scroll

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By Rakhee Naik. Ask anyone how they feel about their social media use and you’ll likely get an admission before an…

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